Shipping costs

For United Kingdom  deliveries shipping cost is 11 GBP. Delivery cost amount will be payable by you in addition to the price of the goods you ordered. We reserve the right to divide your order into partial shipments; in case of partial shipments, however, we will not charge you more than the cost of a single shipment. Note that at the time of your purchase, ISTANBUL ONLINE may offer partial of full discount for shipping costs.


Our displayed prices do not include the taxes to be paid in your country. It is Customer’s own responsibility to determine and pay any taxes or similar applicable in UK.

Timing of delivery

In normal conditions United Kingdom  transportations takes 2-3 business days. In case we are not able to ship your order or a part of your order without material delay, customer service will contact you to provide more detail and an estimated shipping date.

It rarely happens that our customers do not receive their order within the specified timeframe ; however, from time to time this does occur. If your parcel does not arrive please email us at support@emnanayou.com. We will investigate the matter immediately for you.

Tracking order

When your product is given to DHL, we will send you a notification e-mail. In addition, DHL will send you a message notifying that they have taken delivery of the product, and you will also receive a tracking number and a platform where you can make your delivery preferences. If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Delivery Information

A signature is required upon delivery. You, or an authorized person, must sign for your order upon arrival. This ensures that your purchase is safely delivered to you. On delivery you must check that your shipment is correct and to see if there are damaged or missing goods. If you notice damaged or missing goods you have to note the problem by hand on the delivery notice and sign, and you must contact us no later than ten (10) days after receiving the delivery.

If you are unavailable when your package arrives, DHL will leave a re-delivery slip.

Some restrictions

We will not process any order for which a post office box or APO/FPO address, or a hotel or motel address is provided, and any such delivery address will not be accepted during ordering procedure. In case country, state or other regulations forbid shipping of products to the address you state then customer service will get in contact with you. A signature of an adult (aged 18 years or older) may be required for delivery. Once a signature is obtained at the delivery address, Client assumes all responsibility.

Problems in delivery

Any failure in delivery or late delivery exceeding ten (10) business days should be reported to our customer service as soon as possible. You must notify us within thirty (30) calendar days from the date of confirmation of your order in order for your claim of delivery failure or late delivery to be accepted by ISTANBUL ONLINE.

If your purchase was damaged during shipping then the courier company is responsible, not you




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